You'll recognise some of these.
None of it means you did anything wrong. It means the system was never finished, or never explained. Here's what an inherited HubSpot usually looks like by the time people call us.
- Automation is running that nobody can explain, and everyone's scared to turn it off.
- The same contact or deal shows up two or three times, so the numbers are never quite right.
- You ask one question and the reports give you three different answers.
- Importing a deal quietly creates a second deal, and nobody's sure why.
- There are fields and properties with no labels or notes, so the team can't tell what to fill in.
- You're paying for a tier, seats or tools that you're fairly sure nobody uses.
- You have an idea of what HubSpot was meant to do, but not what it's actually doing.